Your privacy matters to us. This Privacy Policy explains what personal data iw8 collects, why we collect it, how we use and protect it, and what rights you have over that data.
iw8 collects registration details, identity documents for KYC, transaction records, device and usage data, and communication history — all necessary to operate a licensed gaming service.
All iw8 data is stored on encrypted servers with access controls. In-transit data uses TLS 1.3. We conduct regular security reviews and restrict internal access to personal data on a need-to-know basis.
You have the right to access, correct, and request deletion of your personal data held by iw8, subject to legal and regulatory retention obligations. Contact support to exercise these rights.
iw8 shares data only with licensed payment processors, game providers, and regulatory bodies where legally required. We do not sell personal data to advertisers or data brokers.
iw8 uses essential cookies for session management and optional analytics cookies to improve platform performance. You may manage cookie preferences via your browser settings.
iw8 retains account and transaction data for as long as required by applicable gaming regulations and anti-money laundering law — typically a minimum of five years from account closure.
This Privacy Policy ("Policy") describes how iw8 ("iw8", "we", "us", "our") collects, uses, stores, shares, and protects personal data in connection with the iw8 online gaming platform available at iw8.club ("Platform"). This Policy applies to all registered players and visitors of the iw8 Platform. By registering an account or continuing to use the Platform, you acknowledge that you have read and understood this Policy and consent to the data practices described herein.
iw8 is committed to protecting the privacy and personal data of all individuals who interact with our Platform. As a licensed gaming operator serving Malaysian players — including those in Kuala Lumpur, Penang, Johor Bahru, and across the country — iw8 is required by applicable gaming regulation and anti-money laundering legislation to collect and process certain categories of personal data. This Policy sets out transparently what that data is, how we handle it, and what controls you have over it.
This Policy should be read in conjunction with the iw8 Terms & Conditions, which govern the contractual relationship between iw8 and registered players.
2.1 The data controller responsible for personal data processed in connection with the iw8 Platform is the internationally licensed gaming operator that operates the Platform. Contact details for privacy-related enquiries are set out in Section 14 of this Policy.
2.2 Where iw8 engages third-party service providers — such as payment processors or game providers — those parties process data as data processors acting on iw8's instructions, unless they separately determine the purposes and means of processing, in which case they act as independent data controllers subject to their own privacy policies.
iw8 collects the following categories of personal data:
iw8 processes personal data for the following purposes:
iw8 relies on the following legal bases to process personal data:
6.1 iw8 does not sell, rent, or trade personal data to third-party advertisers, data brokers, or any commercial entities for marketing purposes.
6.2 iw8 shares personal data only in the following circumstances:
7.1 As an internationally operated Platform, iw8 may transfer personal data to countries outside Malaysia, including to the jurisdiction of our licensing authority and to countries where our technology infrastructure and service providers are located.
7.2 Where such transfers occur, iw8 implements appropriate safeguards — including contractual data protection clauses with third-party processors — to ensure that transferred data receives a standard of protection consistent with applicable privacy law.
8.1 iw8 uses cookies and similar tracking technologies on the Platform. Cookies are small text files stored on your device that help us operate the Platform, remember your preferences, and understand how the Platform is used.
8.2 iw8 uses the following categories of cookies:
8.3 You may manage cookies through your browser settings. Note that disabling essential cookies will prevent you from logging in to your iw8 account.
9.1 iw8 implements technical and organisational security measures appropriate to the risk profile of the data we process. These include:
9.2 In the event of a personal data breach that is likely to result in a risk to the rights and freedoms of affected players, iw8 will notify the relevant supervisory authority and affected individuals in accordance with applicable legal requirements.
10.1 iw8 retains personal data for as long as is necessary for the purposes described in this Policy, including to satisfy legal, regulatory, tax, and accounting requirements applicable to licensed gaming operators.
10.2 As a general principle, iw8 retains account and transaction data for a minimum of five years from the date of account closure, in compliance with anti-money laundering regulations. Identity verification documents are retained for the same minimum period.
10.3 Support and communication records are typically retained for three years from the date of the last interaction, after which they are deleted or anonymised.
Subject to applicable law, you have the following rights in respect of your personal data held by iw8:
To exercise any of the above rights, contact iw8 at [email protected]. iw8 will respond to all verified privacy rights requests within 30 days of receipt.
The iw8 Platform is strictly intended for individuals aged 21 and above. 21+ iw8 does not knowingly collect personal data from individuals under this age. If iw8 becomes aware that personal data has been collected from a person under 21, such data will be deleted immediately and the relevant account closed. If you believe a minor has registered on the Platform, please contact us immediately at [email protected].
13.1 iw8 reserves the right to update this Privacy Policy from time to time to reflect changes in applicable law, regulatory guidance, or our data processing practices.
13.2 Material changes will be communicated to registered players via email and/or a prominent notice on the Platform prior to taking effect. The "last updated" date at the top of this Policy reflects the most recent revision.
13.3 Continued use of the iw8 Platform following notification of an updated Privacy Policy constitutes acceptance of the revised Policy.
For all privacy-related enquiries, requests to exercise your data rights, or to report a privacy concern, please contact the iw8 privacy team:
iw8 aims to acknowledge all privacy enquiries within 48 hours and to resolve substantive requests within 30 calendar days.
This Privacy Policy was last reviewed and updated in June 2026. iw8 recommends that players review this page periodically. Continued use of the Platform after any update constitutes acceptance of the revised Policy.
Our support team is available around the clock. Sign in to your account and start a live chat, or review our Terms for the full platform agreement.